Data Flow Across Platforms with inConnect
The QOS Intelligent Network Platform is based on 24x7x365 global network operations centers that continuously monitor the health of your SD-WAN network, including hub and branch offices, as well as all critical networking equipment.
Cloud-based and cloud-enabled integrations drive better scalability and more resilient uptime for continuous access to data and real-time management.
inConnect builds on the QOS Networks Intelligent Network Platform with integrations to create seamless communication paths and information flows between QOS and enterprise customer, partner and carrier network management systems.
ServiceNow eBonding allows enterprise network managers to view incidents and manage tickets from within their instance of ServiceNow. When a problem arises on their network, they can open a repair ticket from within their own service management system. This is a key capability for managing the incident resolution process.
Simple ITSM Network Integration
Enterprises using ServiceNow for their network management can ebond directly with the QOS Networks instance of ServiceNow.
Should an issue with the network arise, network managers can generate a repair ticket from within their instance of ServiceNow, which is automatically forwarded to the QOS NOC queue.
Meanwhile, QOS monitoring systems will have recognized that an incident occurred, and began to apply triage and remediation efforts. Enterprise managers using ServiceNow will be able to view that progress from within their own management system without having to swivel chair into a different system.
In addition, with ebonding, enterprise managers can view and moderate tickets between the two systems; they can see QOS comments on a ticket and their comments are visible to the NOC team as well.
Manage Your Network From Within Your Org
ServiceNow eBonding connects your entire network with your existing ServiceNow instances. Alerting and tickets pass from the Intelligent Network Platform directly to your instance, ensuring rapid alerting and communication with the QOS NOC team.
ITSM & Restful APIs
Integrate across a number of ITSM platforms such as Splunk, SolarWinds, and more. Taking critical business operational platforms and integrating with the network can bring a new level of insight and management to your ecosystem.
inConnect can help enterprises manage their network configurations by tapping into more than just problem and incident management. Dive into CI tables to get deeper in the network configuration to derive better insight.
Data Right at Your Fingertips
inConnect integrates seamlessly through ebonding with customers network monitoring, CMDB and Change Management systems, and delivers insights, alerts, and notification right to your operational platforms.
inConnect reduces the time to resolve network issues and can greatly facilitate crises communications with customers.
InConnect monitoring can scale to support the largest of enterprise networks.
The inConnect ServiceNow ebonding solution has been tested and successfully rolled out in large national and international enterprise networks.
QOS monitoring systems can quickly identify issues as they arrive, while ebonding with ServiceNow will help to match customer complaints with underlying network issues for speedier resolution.
QOS inConnect provides a comprehensive solution to customers need for reliable network communications during the incident and problem resolution process.