Management and Monitoring for SD-WAN and Edge Networks

Our Unmatched
Service Mentality

As a true partner to our customers, QOS Networks focuses heavily in the operations that make a network run smoothly, especially when a new network solution has just been introduced.

We become quickly integrated with your team, operations, and processes to ensure a holistic and native approach to network support. QOS is an extension of your internal team.

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Intelligent Network Monitoring

The QOS Intelligent Network Platform is the combination of advanced monitoring, analytics, and management.

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The Platform brings the entirety of the network news, more than 200 data points, to a single management plane and interprets that data. The Intelligent Network Platform is technology- enabled through automation and correlation, taking data inputs and ultimately delivering a less noisy and more streamlined method for communicating the needs of the network.

The Intelligent Network Platform is designed to reduce manual effort, better monitor your network, and provide insights and alerts that really matter. With automation built into the platform, QOS Networks can proactively handle up to 90% of network incidents without the need for human intervention. This means less time digging for network event causes and figuring out repairs, and more time spent working on new initiatives and better IT operations.

Reduce Network Noise

Although QOS sources up to 200 data points, the Intelligent Network Platform knows to zero in on the ones that matter, reducing network noise

Customized Alerting

All alerting timelines are customizable based on customer need, site priority, or alerting route structure – delivering a personalized network alerting approach.

Non-Standard Monitoring

As opposed to standard monitoring, the QOS posture is network observability – observing the entire application in the stack from the network on up

Holistic Reporting

The correlation engine combines data from all sources, devices and locations, not just what the vendor offers out-of-the-box

Faster Repairs

Root Cause analysis is done automatically to rapidly identify the actual offending endpoint, delivering up to 70% reduction in mean time to repair

Performance Monitoring

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QOS provides ongoing network support services and proactive monitoring for our customers to ensure they always have someone by their side. Some of the things QOS can monitor include:

  • Network monitoring (device health, SNMP, errors, flow/path of applications, CPU utilization, etc.)
  • Troubleshooting network issues
  • Multi-cloud and SDDC for application performance monitoring at the edge
  • Responding to alarms (bandwidth utilization, latency, up/down/CRC)
  • SNMP monitoring and reporting
  • Real-time statistics, trend reports, and historical reporting of all available devices in the network, including circuits from selected carriers
  • SD WAN configuration management and backups
  • Customer web-based access to management tools and reporting

Purpose-Built for Network Success

QOS Networks is purpose-built for SD-WAN and network success. Weve invested heavily in not just the human element and the knowledge that comes with that, but the operational maturity that is required for sustainable network management. Backed with ITIL processes, we

protect customers from things like predictable outages, configuration management and drift, change management, carrier ticketing and circuit management. Giving the IT team the ability to get back to their core strategy and pursue new goals.

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96%

of global IT decision makers surveyed had experienced at least one outage in the past three years.

51%

of outages are avoidable, according to global IT decision makers.

120,000

incidents managed last year by our NOC

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Change Control Process

Making network changes can be tiresome and tedious. QOS has made it simple to made adds or changes to your edge network

Our intelligent platform doesnt just turn up any old configuration, but one based on historic changes that can help to optimize and configure your network to perform efficiently. QOS also follows ITIL processes. Our internal change management team is ITIL certified. We confirm the process for change requests along with factoring in customer-defined maintenance windows and complete with a rollback plan.

Learn More About ITIL
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Support Integration

QOS has established their managed services support tools to integrate with customers existing or new platforms such as ServiceNow or SolarWinds.

We make it incredibly easy to tie in ticket management, reporting and monitoring, and site management from your central systems. Well help configure ebonding to ServiceNow and coordinate the amount of visibility within the platform to alert the QOS team once it hits an escalation threshold.

Automation Designed for Success

At QOS networks we go beyond passive monitoring and reactive management with an AIOps approach that seeks to identify changing conditions, and spot anomalies such as falling QOE metrics and other operating parameters that approach or pass pre-determined thresholds.

With API-based proactive monitoring and advanced analytics, the NOC team can troubleshoot issues and ferret out anomalous behavior that might otherwise escape detection.

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Carrier Management

There’s nothing worse than having a network outage and then having to communicate with your service provider to remediate the issue. QOS offers full carrier management, meaning we’ll submit the ticket and work with your service provider to keep the break fix process moving. We’ll also work with the service provider directly to identify root cause for outages.

Reporting

From advanced uptime metrics, event correlation, and identifying security risks, the QOS team is able to monitor your entire network and deliver insights into areas that need a bit of TLC.

Change & Configuration Management

The number one reason networks go down is because of people making changes which creates unanticipated effects and those changes are not documented and then they have to try to roll back the change. Our team ensures that any changes do not have a negative impact to the network and does a full testing process before roll out. QOS also documents all the changes that are made to prevent configuration drift from occurring over time.

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QOS Networks won Gold for the Best Support Team of the Year!

We want you to know we stand by your team from day one and we have the proof!

Read The Story

Support for
At-Home Users

With SD-WAN, your firm can deliver agile, robust and secure end-to-end deployment with end-user transparency. QOS can help organizations can keep their remote employees under the same security protocols as employees in-house. Managing updates and network changes can be done at a central IT center and sent to employees no matter their location.

Healthcare Case Study

Retails Case Study

Hospital Case Study

Financial Case Study

Government Case Study

Logistics Case Study

Let's Chat

Requesting staff augmentation during your network rollout is simple and is worked right into your deployment plan.

Reach out to QOS to learn more about our managed services offerings!