The 3 Requirements for Your Digital Transformation

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The 3 Requirements for Your Digital Transformation

Mar 11, 2020

The IT team is over constrained, demand continues to rise on their delivery of new technologies and digital transformation, and their CIO is consistently tasked with a better user experience across the organization. The IT ops team has gone from keep it running to a make it run faster, better, and more consistently. Can I get an amen?

The IT department of yesteryear was often the redheaded stepchild of an organization. Not for lack of importance, but as a cost center that focused primary on internal IT operations and not revenue-producing tasks. That landscape today has taken a 180, making IT departments evolve into a team of technology-focused development that enables the rest of the organization to be successful. Its a shift within the business unit structure that hasnt really ever been seen before.

According to Global Knowledge, the IT structure of 1999 is night-and-day different from today. The top 10 skills for 2019 that IT departments needed were:

  1. Cloud computing
  2. Cybersecurity
  3. Application development and programming
  4. Networking and wireless
  5. Analytics and data management
  6. Systems and enterprise architecture
  7. Project management
  8. AI and machine learning
  9. Help desk and tech support
  10. Virtualization

4 of the top 5 required skills are ones that have evolved in the last decade of digital transformation! With that shift in IT knowledge, we also see a drastic shift in IT spend worldwide across a number of areas. One in particular includes cloud and SaaS growth. Research VP at Gartner, John-David Lovelock, says Almost all of the market segments with enterprise software are being driven by the adoption of software as a service (SaaS) SaaS is gaining more of the new spending, although licensed-based software will still be purchased and its use expanded through 2023.

2019

Spending

2019

Growth (%)

2020

Spending

2020

Growth (%)

2021

Spending

2021

Growth (%)

Data Center Systems 205 -2.7 208 1.9 212 1.5
Enterprise Software 456 8.5 503 10.5 556 10.5
Devices 682 -4.3 688 0.8 685 -0.3
IT Services 1,030 3.6 1,081 5.0 1,140 5.5
Communications Services 1,364 -1.1 1,384 1.5 1,413 2.1
Overall IT 3,737 0.5 3,865 3.4 4,007 3.7

Source: Gartner (January 2020)

So how does the IT team keep up with this growth, change, and development in the enterprise market?

Three factors are key to sustaining growth, introducing new technologies and bringing better solutions to your end users.

  1. Speed of Digital Transformation

We know the speed of technology development from new platforms to software to operational capabilities is moving rapidly. A study conducted of recent college grads found that 68% identified the rapid change in technology to be organization’s largest challenge. And many regarded business leaders who embrace that technology evolution and capitalize on it within their organizations to be the most effective and capable of success.

So how can enteprises be not just prepared, but ready to truly embrace the speed at which technology is evolving? One way is to start with the network. There is one common thread throughout the advent of the cloud, mass adoption of SaaS, and growth toward edge computing, AI, and IoT and thats the network. The network serves as the base layer for the technology that rides upon it. If the network isnt up to par, then the technologies integrated into it will likely fail to deliver their promised results.

Its a critical element when organizations are looking to adopt new technologies that their network is ready, and above that able to grow and scale with the demands placed on IT.

  1. Reliability and Performance

How often have you wanted to throw your laptop out the window because Zoom keeps skipping a beat? I thought we would someday be past the can you hear me now era, but I cant tell you how many times in the past I had to troubleshoot audio or video quality over the network. IT has become the purveyor of the user experience and holds one of the most critical and often under-appreciated roles within an organization.

Taking a network-first approach brings the reliability factor up in an org in a way to transforms user experience, focus on performance, and stability that your users are asking for today. They just dont realize that IT has the superpower to deliver it for them.

  1. Data Intelligence

As everything around us is getting smarter, the IT department is not immune to that development. With the latest network developments, its becoming more and more attainable to have a data-driven network strategies and overall better capabilities to see the nitty gritty of whats happening at the network. That includes diving into individual site performance, application monitoring, historical reporting, and getting a holistic overview to capture the broader picture.

That translates to less manual and swivel-chair work when a network outages occurs, when new platforms need attention, or understanding that implementing a new software are your branch locations will overload the already at-capacity network.

 


The network serves as the core to a businesss ability to adopt new technologies, achieve success with digital transformation plans, and overall see a better user experience across the entire organization. Its essential that IT leaders focus on the underlying network to keep up with demands, new technologies, and the never-ending can you hear me now gripes from the team.

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